Knowledgebase

"Permission Denied" errors in transfer tool Introduction Sometimes when attempting to transfer account via Transfer Tool, you will receive... Accounts suspended after transfer Symptoms cPanel accounts show as suspended after transferring an account using the... Alias and addon domains are not restored during transfer Symptoms When using the Transfer Tool with the "Restricted Restore" option enabled,... Can I clone or merge my old server to my new server? Question The question of "Can I clone my old server to a new server?" or "Can I merge my old... Can I install cPanel to replace another control panel? Can I transfer an account between servers from MariaDB SQL service to a server that has MySQL SQL service using Transfer Tool? Question Can I use the Transfer Tool to migrate an account from a cPanel server running... Can cPanel restore or transfer MBX mailbox files from my DirectAdmin, Ensim, or other third-party control panel? Question Can cPanel restore or transfer MBX mailbox files from my DirectAdmin, Ensim, or other... Can the Transfer Tool transfer more than one cPanel account at once? (Transfer and Restore Thread options) Question Can the Transfer Tool transfer more than one cPanel account at once?   Answer Yes,... Can the number of threads used by Transfer Tool be changed? Question Transfer Tool is not spawning more threads despite available resources on the... Connecting to a remote host via Transfer Tool results in: Connection timed out Symptoms The following error occurs when connecting to a remote host using the Transfer Tool:... Connecting to a server using the Transfer Tool results in: Permission denied (publickey,gssapi-keyex,gssapi-with-mic) Symptoms When using the Transfer Tool to connect to a remote server, you receive the... DNS record mismatch after migration Question   I have zones owned by the root user in WHM. How can we migrate those zones to the... DNS records temporarily disappear during account transfers Symptoms   You may find that some DNS records do not resolve during an account transfer.... Default Web Page Displayed after using Transfer Tool with Live Transfer Symptoms Websites transferred with Live Transfer might be redirected to... Default cPanel Autodiscover Entries Added During Account Transfer Symptoms Transferring an account with custom Autodiscover SRV records may result in the... Does cPanel have a tool to transfer only email between servers? Question Does cPanel have a tool to transfer only email between servers?   Answer... Domains transferred with the Transfer Tool and the "Update DNS Zone" option disabled do not have mail routing configured on the new server Symptoms After transferring a domain with the Transfer Tool, the domain does not have an... Failed to create a temporary API token on account transfer Symptoms   When attempting to transfer or restore an account via the Transfer or Restore a... Failed: New homedir already exists, all actions canceled (was this account already moved?) Symptoms   You may see the following error while attempting to rearrange an account.... How To Manually Transfer System Configuration Using The cpconftool Script? Introduction:    There are situations where you might need to manually transfer the entire or... How can I do a cPanel to cPanel transfer without root access? Question How can I do a cPanel to cPanel transfer without root access to the remote... How can I increase the Transfer Session Timeout? Question How can I increase the Transfer Session Timeout?    Answer You can increase... How do I determine if a transfer or restore has stalled? Question I'm restoring an account or using the transfer tool, and it looks like it's stuck or... How do I disable the mail redirect after using Live Transfer? Question   How do I disable the mail redirect after using Live Transfer?   Answer   If an... How do I move an individual cPanel accounts from one server to another? Question How do I move an individual cPanel accounts from one server to another?... How do I transfer a large number of files using rsync? Introduction When rsync is used to transfer an account with a large number of files (or inodes),... How much space is needed when transferring an account to a new server? Question When using the Transfer Tool to move accounts from one WHM server to another, is... How to Restore an Account as a Different User Introduction You can restore an account as a different user if you change the username when you... How to abort an account transfer Introduction Sometimes, it may be necessary to stop an account transfer. This article... How to copy packages between cPanel servers Introduction The Transfer Tool in WHM can be used to copy packages from another cPanel... How to migrate accounts between servers that use the same DNS cluster Introduction When transferring an account between servers that use the same DNS cluster,... How to migrate accounts when root access is unavailable at the source server Introduction As a server administrator, you may have to transfer clients' websites in which root... How to migrate accounts when root access is unavailable at the source server Introduction As a server administrator, you may have to transfer clients' websites in... How to migrate accounts with the Live Transfer option between servers that use the same DNS cluster Introduction When transferring an account between servers that use the same DNS cluster,... How to terminate an active transfer when the transfer process no longer exists Question How do you terminate an active transfer when the transfer process no longer... How to transfer Accounts with reseller permissions Introduction When you transfer accounts using the "Transfer Tool," you must ensure that the... How to transfer accounts linked to a mail node (mail profile) server Introduction Linking two cPanel servers is production-ready and no longer experimental since... How to transfer all accounts owned by a specific reseller. Introduction   You may transfer all accounts owned by a specific reseller with the following... How to transfer an account to another server without email data Introduction As of the time of this article's writing, WHM's "Transfer Tool" utility does not... How to transfer an account using the API without root access to the source server. Introduction The recommended method to transfer an account is to use "Transfer Tool" or... How to transfer service configurations between cPanel servers Question How do I transfer service configurations between cPanel servers?   Answer... How to use the cpconftool script to backup and restore server configurations Introduction The information in this guide is based on the following documentation: The... How to view a running transfer Introduction After starting a transfer or restore, you may need to check its progress later. The... How to view a running transfer Introduction After starting a transfer or restore, you may need to check its progress... Mail not showing after transferring from DirectAdmin due to zstd compression Symptoms When transferring an account from a DirectAdmin server, messages do not appear... Manual Transfer from a Server without a Control Panel to cPanel Introduction The exact details of how to transfer various types of data from a non-standardized... Moved websites redirects to cgi-sys/movingpage.cgi Introduction There are times where the express transfer is used and the destination server has... Not a valid path for a home directory symbolic link in this restore type. Symptoms   You may see an error like the following when transfering accounts, where... Not a valid path for a home directory symbolic link in this restore type. Symptoms   You may see an error like the following when transfering accounts, where... The "Reseller" text box in the WHM >> Transfer Tool search dropdown is very small Symptoms After connecting from your Destination server to your Source server, you have... The system failed to update the file "analyze_config_VERSION" on the remote server because of an error Symptoms An attempt to connect and scan the remote server in the WHM interface Transfer Tool... Transfer Tool No Dedicated IPs in Remote Server Symptoms When attempting to use the Transfer tool, you receive one of the following... Transfer Tool Warning: This system is not authoritative for the zone... Symptoms When using Transfer Tool to migrate domains from another system, you may run into a... Transfer Tool does not list accounts from Plesk that forward domains Symptoms   The Transfer Tool does not transfer forward domains from Plesk.   Resolution... Transfer Tool does not migrate SSL Certificates from Plesk addon domains Symptoms Additional domains on Plesk accounts do not have SSL certificates or... Transfer Tool error: Update the remote server, or fix its SSH Transfer Tool error: Update the remote server, or fix its SSH Symptoms You may see the following error in the Transfer Tool while trying to transfer accounts... Transfer Tool failed to connect because of an error: No route to host Symptoms You may see the following error message when attempting to use the Transfer Tool:... Transfer Tool fails to copy Greylist configuration; "The system failed to trust any IP addresses" Symptoms   In some scenarios, the Transfer Tool may fail to copy and restore the Greylist... Transfer Tool fails to copy Greylist configuration; "The system failed to trust any IP addresses" Symptoms   In some scenarios, the Transfer Tool may fail to copy and restore the Greylist... Transfer Tool fails to transfer MySQL databases: Access denied for user 'root'@'localhost' Symptoms   You will see warnings like the following during an account transfer.   The system... Transfer Tool is unable to fetch an account list from a Plesk server Question Why is the Transfer Tool unable to fetch an account list from a Plesk server?... Transfer Tool processes get stuck at the end of a transfer due to an open connection to the source in a CLOSE_WAIT state Symptoms While using the transfer tool, a process gets stuck after seeming to complete a... Transfer Tool reports a function error when restoring a database Symptoms When transferring a MySQL database from a remote server via the Transfer Tool, this... Transfer Tool warning: "The system failed to determine if the local server is authoritative for the zone" Symptoms In reviewing the logs for a transfer, one may come upon a warning such as: The... Transfer Tool/JetBackup restore display mysql.user view error Symptoms This error appears in the Transfer Tool when you try to scan the source server: The... Transfer Tool: The source server is not running the same major version as the target server. Symptoms When using the Transfer Tool, the following warning is reported: The... Transfer account fail with MySQL error "ANY command denied to user" The user transfer fails restoring some databases when the users have views that access another... Transfer fails with "Insufficient disk space is available" Symptoms When attempting to transfer an account, You will see an error similar to the... Transfer from plesk for users over 16 characters fail with a misleading error Symptoms When using the Transfer Tool to transfer an account from a Plesk server, the transfer... Transfer or Restore a cPanel Account gets "connection refused" when trying to connect to port 2083 on remote server Symptoms When attempting to transfer accounts via WHM's "Transfer or Restore a cPanel Account"... Transfer returns 0 bytes free and reduces threads to 1 Symptoms Transfer Tool returns the following error to cPanel's error_log file. "warn... Transfer tool assigns incorrect ownership to various user files during a restore Symptoms When using the transfer tool with cPanel version 130.0.7, some user files end up... Transfer tool does not sanitize IP field Symptoms If the IP file contains a space or any other characters, the Transfer tool fails... Transferring ModSec RuleSet Fails With "The system could not download the file $FILE_NAME" Symptoms:  When using the transfer tool to transfer ModSecurity's OWASP3 ruleset, the following... Transferring a suspended account can result in the following warning: A non-fatal error occurred during rsync streaming: Partial transfer due to error Question When transferring a suspended account from one WHM server to another, you may receive... Transferring cPanel Accounts - an overview Migrating your data to a new server can seem like a complicated process, but it doesn’t have to... Transfers and Restores MySQL module failure "consumes excess memory" Symptoms   Attempting to transfer or restore an account reported the below error during the... Unable to validate Google Drive destination after copying Backup Service Configuration with Transfer Tool Symptoms When using Transfer Tool's Service Configurations option to copy Backup settings... Using the Transfer Tool results in "Possible ambiguous use of trailing variable in output" warnings. Symptoms When transferring an account from another server, you find messages similar to... WHM Transfer Tool "ssh transport failed" No RSA host key is known and you have requested strict checking. Host key verification failed. Symptoms Attempting to utilize Transfer Tool returns the following error: The remote... Warning: Hostname Resolution Mismatch Symptoms   You will not be able to use the Live Transfer feature and the following error will... Warning: quota file /path/to/quota does not exist; skipping Symptoms   When performing any of the following: - Backup Account - Restore Account -... What are the charges to migrate a server and confirm it is clean? Question What are the charges to migrate a server and confirm it is clean?... What control panels does the Transfer Tool support? Question From what control panel sources can I migrate content to my cPanel & WHM server?... What control panels does the Transfer Tool support? Question From what control panel sources can I migrate content to my cPanel & WHM... What is the Live Transfer option? Question What is the Live Transfer feature and how is that different than the previous transfers... What is the Restricted Restore feature? Question What is the Restricted Restore feature in the Transfer or Restore a cPanel Account... What service configurations can I migrate with the Transfer Tool? Question What service configurations can I migrate with the Transfer Tool?   Answer cPanel... What systems are eligible for your free migration support? Question What systems are eligible for your free migration support?   Answer We offer free... Why does my website no longer show emojis after a migration? Question Why does my website no longer show emojis after a migration?   Answer The ability to... Why is the Live Transfer feature missing from the Transfer Tool? Question Why is the Live Transfer feature missing from the Transfer Tool?   Answer The... Why is the transfer tool taking a while? Question In some cases, the transfer tool seems to be taking a while to restore the account, and... cPanel accounts migrated from a server with MySQL 5.6 to 5.7 will fail due to "show_compatibility_56" Symptoms   In some cases, it is possible that migrating accounts from a server with MySQL 5.6... “host.domain.tld” resolves to the local server. Provide a remote hostname or IP address instead. Symptoms When attempting to transfer an account using the "Transfer Tool" in WHM, you...