Symptoms
When attempting to load the Manage Disk Usage interface you receive a error similar to the following:
Template::Exception:
[TYPE]=[undef]
[INFO]=[Mailboxes::get_mailbox_status_list(HASH(0x2bd7f48)) failed: “/usr/bin/doveadm” reported error code “75” when it ended: doveadm([email protected]): Error: maildir: stat(/home/cptech/mail/cptech.com/cptech3/.dovecot.sieve/tmp) failed: Not a directory
doveadm([email protected]): Error: maildir: stat(/home/cptech/mail/cptech.com/cptech3/.dovecot.sieve/tmp) failed: Not a directory
doveadm([email protected]): Error: cmd mailbox status: Mailbox INBOX.dovecot.sieve: Failed to lookup mailbox status: stat(/home/cptech/mail/cptech.com/cptech3/.dovecot.sieve/tmp) failed: Not a directory
]
[TEXT]=[]
at cpanel.pl line 1127.
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/jupiter/mail/manage_disk_usag"..., 1) called at cpanel.pl line 4643
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 931
cpanel::cpanel::script("cpanel::cpanel", "-webmail", "./webmail/jupiter/mail/manage_disk_usage/index.html.tt") called at cpanel.pl line 324
Description
Certain functions such as visiting the filters interface within roundcube seems to generate a symlink to sieve/roundcube.sieve which also creates a mailbox. However, since the its only a file the mailbox the usage interface shows an error as it cant find the directory that it is searching for.
We've opened an internal case for our development team to investigate this further. For reference, the case number is CPANEL-50744. Follow this article to receive an email notification when a solution is published in the product.
Workaround
Removing the symlink will allow the interface to load:
unlink /home/$user/mail/$domain/$mailuser/.dovecot.sieve* replace user and domains with your user and domain.
