Symptoms
After configuring or making an adjustment to the backups on the machine, all the accounts in WHM show 0M.
Cause
If the backups are configured to be stored in /home on the machine, cPanel & WHM disables the quotas on that partition to improve server performance. This notification is provided in the output of the /scripts/fixquotas command on the system:
root@server [~] /scripts/fixquotas
journaled quota support: kernel supports, user space tools
supports (available)
checking out /home/backup
The system will leave quotas disabled on /home in order to
prevent performance degradation.
You can also review this information in our documentation:
cPanel Documentation: Backup Configuration
Warning: To prevent performance degradation, the system automatically
disables quotas on non-root filesystems that contain a backup destination.
Resolution
Configure the server to not store backups inside /home. The ideal solution would be a separate drive that is only used for backup data.
