Symptoms
JetBackup fails to backup an account completely, and an error similar to the following can be found in the log.
[13/Sep/2025 02:35:33 +0000] [PID 2614205] [ERROR] Failed making API Call to cPanel/WHM (whmapi1) "fetch_ssl_certificates_for_fqdns" function . Error: API failure: No key with the ID “c906f_4caf9_79fc8f26bec4c28f58e3e0d07c206492” exists. at /usr/local/cpanel/Cpanel/SSL/Search.pm line 194.
Description
The issue occurs when a .key file has been removed from the user's ssl/keys/ folder, but remains in the user's SSL database. Rebuilding the SSL database will remove the missing file's entry from the user's SSL database.
Workaround
- Access the server's command line as the 'root' user via SSH or "Terminal" in WHM.
- Run the following command.
/usr/local/cpanel/scripts/rebuilduserssldb $userrname
Please note that "$username" must be replaced with the cPanel user's username.
