Symptoms

When loading the 360 Monitoring module, you encounter either an "undef error" when loading the page or the page only shows CPU load statistics and nothing else.

 

Description

This is caused by a mismatch in the required version of the psutil module. 

 

Workaround

  1. Access the server's command line as the 'root' user via SSH or "Terminal" in WHM.
  2. Uninstall the psutil module. 
    pip3 uninstall psutil -y
  3. Reinstall the psutil module. 
    pip3 install psutil --upgrade
  4. Restart the 360 Monitoring agent. 
    systemctl restart agent360
  5. Restart cPanel. 
    /usr/local/cpanel/scripts/restartsrv_cpsrvd --hard
  6. Restart the cPanel PHP-FPM service. 
    /usr/local/cpanel/scripts/restartsrv_cpanel_php_fpm --hard